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How can I contact you?
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We're everywhere! The best way to reach us is either email or
phone, but you can also reach us by postal mail or fax. We'll
list all our information on this page.
Email: info@glassevolution.com
(Recommended!)
Phone: 541-344-8490. (Recommended!)
Fax: 541-434-2169.
Glass Evolution
1056 Green Acres Rd
Eugene, OR, 97408
Shipping + Handling
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- Product prices do not include shipping. Freight charges are
additional.
- The website shipping quote is only an estimate and is usually
very accurate, but the actual shipping cost may vary depending
on handling fees and other factors.
- We usually ship UPS Ground or 2nd Day but we can use other
methods, call us for details.
- We charge UPS rates plus a small handling fee, usually $10 but
also depending on the size of the order.
- Special handling fees may be applied, if you have any questions
about how we determined your total shipping and handling cost,
please write to us at info@glassevolution.com
or call 541-606-3535.
General Order Guidelines
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- We have a minimum $50 order requirement, otherwise an additional
handling fee may be added.
- Until you have an account with us and have filled out a credit
application, we require all shipments go out prepayed or COD.
- We accept Visa, Mastercard, American Express, Paypal and possibly
other online payment companies.
- There is a $25 returned check fee.
- Shipping insurance is available and recommended, please ask
for the cost while confirming your order details.
- Prices are subject to change without notice.
- If you want to adjust your order please call us asap, once it's
in the mail additional shipping charges may apply. See our returns
policy.
- Please call or write to us at info@glassevolution.com
if you have any questions, we're here to help.
Privacy Policy
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Glass Evolution is very concerned about keeping your personal
information safe. Any information you share with us will be kept
in the strictest confidence and will never be sold or traded to
an outside company.
Flameworking is an art and we've found most of our customers
are in it for life. Let's face it, dichro is addictive! We may
use the information you give us to contact you from time to time,
usually to check in and make sure you're aware of the advancements
in the glass working marketplace and how these changes can help
you.
If you don't want to be contacted just let us know. However,
we hope you'll take advantage of our knowledge and use it to grow
as an artist and really inspire the community to greater heights.
Return/Refund Policy
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We do not provide cash refunds for returned merchandise. The
cash value of all returned merchandise will be provided as a credit
to your account. Any request for merchandise return or exchange
must be made within 24 hours of receipt. All returned merchandise
is subject to a 25% restocking fee.
Please write to info@glassevolution.com
or call 541-606-3535 so that we can either help resolve the problem
before it's returned, and/or avoid future problems with other
customers.
Credit Applications
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Some of our proven, loyal customers are offered a line of credit
through Glass Evolution. The terms are based on how long we've
been doing business with you, how good your credit is and what
your average order is like.
Please contact us
for more information or to get an application.
Volume Pricing
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Glass Evolution is a division of Dichroic Alchemy and has all
of the same volume discounts available. Please call your sales
rep. or email volume@glassevolution.com
for more information.
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